Refund/Cancellation Policy: You are allowed to cancel your order within the first 24hrs of placing the order with no problem. Contact us via chat and you'll receive a full refund. If you need to cancel your order after the 24hr timeframe, I will not refund/cancel your order under any circumstance.
Exchange Policy: You are not allowed to exchange the item for a different type of wig or different length at any time.
Shipping Policy: US shipping only. US packages are delivered with the USPS during business days, Monday-Friday. After receiving a tracking email, Shipping Activity will become available after 24hrs. Laced by Rae is not responsible for loss or damaged packages due to courier or the elements nor will be held responsible for packages that never reach our to your destination, will not provide compensation for the loss of expense in such event.
All orders will require a signature from you personally upon delivery (Restricted Delivery). USPS states that relatives, friends, leasing agents are not allowed to sign off for the package. If the package can't be signed directly from you at the time of delivery, it'll go back to your local post office and you'll have the option to pick up the package. If you don't pick it up in a timely manner, your item will be returned back to me. I will not ship to P.O. Boxes. Your billing and shipping address must match. If they don't match, your order will be cancelled immediately and you'll be emailed your order cancellation.
Packaging Policy: Your wig is folded up in a hair net, placed in a sealed plastic wrap or placed in a satin bag and shipped. While your wig is being shipped in that package, the curls, the look, shape of the wig will change since the unit is being smashed. So when you get the wig, you may need to restyle.